Invest in Outsourcing Services
Nicaragua is home to over 45 companies in the outsourcing sector, which export higher specialized services to destinations such as the United States, Canada, and Europe; representing 3% of the total exports.
Among the main reasons for this growth are Nicaragua’s proximity to North and South America markets, its competitive cost structure and the quality of its human talent.
2018 Industry Numbers
1.16% of GDP
+US$152.5 million exported
+US$97 million invested
+45 companies operating
Main Services Exported
Source: National Free Zones Commission, 2018.
Successful Companies in Nicaragua
- For its citizen safety levels
- For its operational costs
- For its connectivity and market access
- For its legal guarantees for investments
- For its human talent
- For its incentives for investments
- For its business climate
- For its great quality of life
Knowledge Process Outsourcing (KPO)
Nicaragua's KPO industry has been growing and diversifying rapidly in recent years, offering high value-added services such as patent research and development, digital marketing, recruiting processes, payroll management, financial services, among others.
Shared Services Centers (SSC)
Companies are currently faced with the challenge of reducing costs, increase their efficiency and the quality of their services. Which is why more of them are choosing for Shared Service Centers (SSC), an operational model that consolidates and standardizes a wide array of systems, procedures, and functions to provide services to multiple divisions within the same company.
Nicaragua represents a great opportunity as a destination for shared services for companies with a strong presence in the region.
Business Process Outsourcing (BPO)
The BPO industry has put Nicaragua on the map as one of the most attractive platforms for nearshoring. This industry is an important source of employment for Nicaraguan human talent.
There are currently over 22 companies exporting BPO services in both English and Spanish. Most of the services provided by companies with a presence in Nicaragua are customer service, sales, back office, technical support, and chat services.
Nicaragua’s Official Investment Promotion Agency stands ready to support you and your business. Schedule an appointment with one of our Outsourcing investment advisors: