World-class services closer to home

Nicaragua is home to over 45 companies in the outsourcing sector, which export higher specialized services to destinations such as the United States, Canada, and Europe.

Among the main reasons that make Nicaragua an attractive country for outsourcing services are the country’s proximity to North and South America markets, its competitive cost structure and the quality of its human talent.

 

Industry highlights

  • Real-time services to the United States
  • More than 80 percent of the labor force offering services in English
  • An increasing number of destinations: United States, Costa Rica, Germany, Mexico, Netherlands, Canada, Argentina, Australia, United Kingdom
  • Competitive and stable salaries (the call center’s basic salary has been stable for the past three years –US$550)
  • Increasing process complexity (finance, accounting, digital marketing, SSC)

 

At a glance

1.16%

of GDP

+US$152.5

million exported

+US$97

million invested

+45

companies operating

+10,000

jobs

Country exports

customer-service

Customer service

chat-services

Chat services

back-office

Back office

website-design

Website design

web-apps-development

Web apps development

mobile-apps-development

Mobile apps development

accounting

Accounting

recruitment

Recruitment

medical-billing

Medical billing

digital-marketing

Digital marketing

it-consulting

IT consulting

collection

Collection

software-development

Software development

technical-support

Technical support

Key sectors

 

Knowledge process outsourcing (KPO)

Nicaragua's KPO industry has been growing and diversifying rapidly in recent years, offering high value-added services such as patent research and development, digital marketing, recruiting processes, payroll management, financial and accounting services, among others.

Shared services centers (SSC)

Companies are currently faced with the challenge of reducing costs, increase their efficiency and the quality of their services. This is why more of them are opting for SSC, an operational model that consolidates and standardizes a wide array of systems, procedures, and functions to provide services to multiple divisions within the same company.

Nicaragua represents a great opportunity as a destination for shared services for companies with a strong presence in the region. From this operation, a company can consolidate multiple functions such as human resources, finance and procurement, among others.

Business process outsourcing (BPO)

The BPO industry has place Nicaragua on the map as one of the most attractive platforms for nearshoring. It represents an important source of formal employment for Nicaraguan human talent.

There are currently over 22 companies exporting BPO services in both English and Spanish. Most of the services provided by companies with a presence in Nicaragua are customer service, chat services, back office, data processing and collections.

Outsourcing companies

none
IBEX
none
Geo Strategy Partners
none
One Link
none
SPI Global
none
INSPIRO
none
People Walking
none
Accedo
none
White Shark Media

Other key industries

Light Manufacturing

The light manufacturing industry is an important economic engine and one of the most dynamic sectors of Nicaragua’s economy.

Agribusiness

Historically called "The breadbasket of Central America", Nicaragua is renowned for its tropical climate and fertile soils ideal for agricultural and forestry use.