First outsourcing company in Central America
Sitel launched services in the country in April of 2008. The Nicaragua operation has been recognized as the “best-performing" operation for Sitel, globally.
After twelve years in the local market, Sitel began to develop shared services in Nicaragua, centralizing their financial and accounting operations for the Americas.
Val VanDegrift, Vice President of Operations for Sitel Nicaragua, explains that from this shared service center, the company is supporting operations in Latin America and North America, including finance, HR, social media management, and accounting. He also adds that “the decision of creating a shared service center in Nicaragua is because we have developed a certain level of expertise; we’ve been assisting other locations in the region, and the company began to look what else we could do for them. Another reason is that the salaries are way more competitive here than in the U.S.”
“Sitel has found in Nicaragua a high level of competency and education, which is why the company continues to expand. Also, the country has a real expertise in financial services, IT services and accounting. There’s a high degree of talent here in Nicaragua.”