Webhelp, a global leader in business solutions and customer experience (CX), increases its presence in Latin America with the acquisition of OneLink company. With this addition, Webhelp will generate revenues of more than US$2.4 billion, increase its presence to 55 countries with 190 locations and over 90,000 jobs around the world.

OneLink is a BPO and customer service company that supports world-class brands in the United States, Europe, and Latin America. Likewise, it operates from 17 centers in Mexico, El Salvador, Nicaragua, Guatemala, Colombia, and Brazil and employs over 14,000 employees. Its clients include high-growth technology brands in industries such as shared mobility, e-commerce, Fintech, fitness technology, and payment applications.

This addition represents a consolidation of Webhelp in the region and an expansion of its top-level nearshore capabilities for the US market, as well as next-generation in-house technology solutions. In the same way, this alliance will allow them to strengthen the complementarity of their solutions portfolio and a focus on creating exceptional human experiences, aimed at promoting success for their clients.

Olivier Duha, CEO and Co-Founder of Webhelp referred to this new alliance and highlighted: “Together, our combined value will offer customers access to additional locations, expanding our customer service and support capabilities, as well as innovative digital solutions and technology-driven customer experience.”

For its part, Eduardo Salazar, CEO y Co-Founder of OneLink BPO mentioned: “This union opens up opportunities to making real impact for our clients, our people and the communities where we work.”

Webhelp continues expanding its global footprint and service offering through organic growth and M&A activities, including 13 acquisitions in the past five years. The company has expanded its operations to support the markets of the United States, Latin America, and Europe, and currently generates 80,000 jobs worldwide.

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