With more than 10 years of constant growth, the Outsourcing Industry in Nicaragua has positioned itself in the minds of investors as one of the oldest and most competitive business platforms in the Central American region.

The positive development that this industry has experienced has contributed significantly to the country's economy, mainly through the expansion of exports and jobs creation. In 2008, with the entry of the first companies, Nicaragua exported around US$15 million. Currently, more than 45 Outsourcing Services companies are established in Nicaragua, representing more than US$100 million in investment, generating around US$245 million annually in exports, and employing over 11,700 people.

Among the main reasons why the country has grown significantly in this sector, the following stand out: its geographical proximity to the North and South American markets, its competitive cost structure, and the quality of its human talent. This has allowed Nicaragua to provide services in English and in real time to the United States, and diversify its destinations to Costa Rica, Germany, Mexico, the Netherlands, Canada, Argentina, Australia, and the United Kingdom.

The country has shown that it has the ability to thrive as an attractive Outsourcing Services location in the Americas to provide BPO (Business Process Outsourcing), ITO (Information Technology Outsourcing) and KPO (Knowledge Process Outsourcing) services; breaking boundaries beyond customer service operations and offering services in data processing, medical billing and coding, digital marketing, accounting and finance, market research, custom software development, mobile and web application development, among others.

Competitiveness in this industry is highly valued by investors interested in the Outsourcing Services sector, which has allowed the establishment of successful companies in the country, such as Sitel, Teleperformance, Concentrix, Ibex, among others.

Aware of the importance that this industry has for the country, the Government of Nicaragua continues to develop support initiatives that contribute to its strengthening; an example of this is the alliance that Nicaragua currently has with the World Bank as part of the Caribbean Regional Communications Infrastructure Program (CARCIP), which aims to strengthen English language skills, offer training and IT certifications, strengthen the infrastructure of communications, and digitize sectors such as health and education.

For more information contact us at pr@pronicaragua.gob.ni